Last updated: September, 2025
OopXlab (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.oopxlab.com] and use our services, including the purchase of our products such as sex toys and vibrators.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information from you:
- Personal Information: Name, email address, shipping/billing address, phone number.
- Order & Payment Information: Payment details processed securely via third-party providers (we do not store full credit card information).
- Device & Usage Information: IP address, browser type, device identifiers, browsing behavior.
- Marketing Information: Newsletter subscription and communication preferences.
2. Legal Basis for Processing (GDPR)
If you are located in the European Union, we process your personal data under the following legal bases:
- Contractual necessity (to fulfill your orders).
- Consent (for marketing communications).
- Legal obligations (tax, accounting).
- Legitimate interests (to improve our services and prevent fraud).
3. How We Use Your Information
We use your personal information to:
- Process and deliver orders.
- Provide customer support.
- Improve our products, services, and user experience.
- Send marketing communications (with your consent; you can opt out anytime).
- Comply with legal and regulatory requirements.
4. Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience.
- Essential Cookies – Required for site functionality.
- Analytics Cookies – To analyze site performance and improve usability.
- Preference Cookies – To save your settings.
You can manage cookies through your browser or via our Cookie Banner (for EU users).
5. Data Sharing & Disclosure
We do not sell personal data. We may share limited information with:
- Payment processors (PayPal, Stripe) for transactions.
- Logistics providers for discreet shipping.
- Legal authorities where required by law.
All third parties must protect your data according to applicable regulations.
6. Data Security
We implement appropriate technical and organizational measures, including:
- SSL/HTTPS encryption for data in transit.
- Encrypted storage of sensitive data.
- Strict access control and staff training.
- Regular security reviews.
7. Data Retention
We retain your data only as long as needed:
- Order and transaction data: for legal and tax compliance.
- Marketing data: until you unsubscribe.
- Account information: until you request deletion.
8. Your Rights
Depending on your location, you may have rights to:
- Access, correct, or delete your data.
- Opt out of marketing communications.
- Restrict or object to data processing.
- Data portability (EU GDPR).
- Opt out of the “sale or sharing” of data (CCPA/CPRA, California).
To exercise rights, contact us at support@oopxlab.com.
9. Children’s Privacy
Our website and products are strictly for adults 18+. We do not knowingly collect information from minors.
10. International Data Transfers
As we serve customers worldwide, your data may be transferred outside your country.
- For EU users, such transfers rely on Standard Contractual Clauses (SCCs) or equivalent safeguards.
11. Shipping & Customs Notice
- Orders processed within 24–48 hours.
- Estimated delivery: ~14 business days (express available).
- Customers are responsible for customs duties and taxes.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted here with a new date.
13. Contact Us
If you have questions or concerns, please contact us:
- Email: support@oopxlab.com
- Telegram: https://t.me/oopxlab
- WhatsApp: https://cutt.ly/ErXqDlzQ
- Address: No. 7043 Beihuan Avenue, Qinghai Building, 10th Floor, Room 1019-Y46,Kangxin Community, Lianhua Subdistrict, Futian District,Shenzhen, Guangdong, China