Effective Date
Effective Date: {2025-09-15}
Contact Email: support@oopxlab.com
1. General Terms
– Our refund and returns policy is valid for 30 days from the date of delivery. Beyond 30 days, we cannot offer a refund or exchange unless required by law.
– Hygiene and Safety Notice: Due to the intimate nature of our products, opened, unsealed, or used items cannot be returned or exchanged, except in the case of verified defects.
2. Eligibility for Returns
Returns are only accepted if:
1. The product is unused, unopened, and in its original condition and packaging.
2. A valid order number or proof of purchase is provided.
3. You contact us at support@oopxlab.com to obtain a Return Merchandise Authorization (RMA) before sending it back.
!! Do not return items directly to the manufacturer.
3. Non-Returnable Items
– Opened or used intimate products
– Items damaged by misuse, negligence, or improper storage
– Products with stains, odors, or missing parts/accessories
– Consumable personal care items once opened
– Gift cards, digital products, or items marked Final Sale/Clearance
4. Defective or Faulty Products
We accept returns or exchanges if:
– DOA (Dead on Arrival): product fails within 7 days of delivery.
– Early Faults: defects within 30 days of normal use.
– Wrong, missing, or damaged items (must be reported within 48 hours with photos).
Minor cosmetic variations that don’t affect functionality are not defects.
5. Warranty
– Electronic products include a 6-month limited warranty covering non-human defects.
– Excludes misuse, modifications, water damage beyond rating, and consumables.
6. Return Process
- Email support@oopxlab.com with your order number, issue description, and photos/videos.
2. Receive your RMA number and return instructions.
3. Repack securely with RMA number, ship via a trackable service, and provide tracking.
4. Once inspected, we’ll confirm refund or exchange.Items without prior RMA may be refused.
7. Refunds
– Approved refunds are processed to your original payment method within 7 business days.
– Coupons, vouchers, or gift cards used will be adjusted accordingly.
– Shipping costs are non-refundable, unless the item was defective, incorrect, or damaged.
8. Partial Refunds
Partial refunds/credits may apply if:
– Verified defects appear after one use.
– Items returned after 30 days but still unopened (may incur up to 15% restocking fee where permitted).
– Products with minor external damage not affecting function.
9. Sale Items
Only regular-priced items are refundable. Sale or clearance items are non-refundable.
10. Exchanges
We replace items only if defective or damaged. Please contact support@oopxlab.com for authorization.
11. Gift Orders
– If marked as a gift and shipped directly to you, you will receive a gift credit.
– Otherwise, refunds go to the original purchaser.
12. Shipping & Liability
– Customers are responsible for return shipping costs unless the item was faulty.
– For high-value items, use a trackable and insured service.
– Delivery times for exchanges may vary.
– We are not responsible for lost or damaged returns in transit.
13. Safety & Privacy
– Returned defective intimate products will be safely disposed of and never resold.
– We strictly protect your privacy; data is only used for after-sales processing and compliance.
14. Legal Compliance
– This policy does not affect your statutory consumer rights.
– In the EU/UK, sealed health and hygiene products cannot be returned once unsealed.
– In case of conflict, applicable consumer protection law prevails.