Last updated: September, 2025
At OopXlab, we aim to deliver your orders quickly, securely, and with complete discretion. Please read our Shipping Policy for details about processing times, shipping methods, and delivery expectations.
1. Processing Time
- Orders are typically processed within 24–48 hours after payment confirmation.
- During peak seasons or promotional events, processing may take up to 3–5 business days.
- Orders placed on weekends or public holidays will be processed the next business day.
2. Delivery Time
- Standard International Shipping: Estimated delivery time is approximately 14 business days, depending on destination and customs clearance.
- Express Shipping Options: In select regions, faster shipping (approx. 5–7 business days) may be available at checkout.
- Local Warehouse Fulfillment (if available): Orders fulfilled from a local warehouse (e.g., US/EU) are typically delivered within 2–5 business days.
Estimated delivery times are provided by carriers and cannot be guaranteed. Unexpected delays may occur due to customs clearance, carrier issues, or force majeure events.
3. Shipping Coverage
- OopXlab ships worldwide.
- Some regions may have limited service availability due to local regulations. If your country is not available at checkout, please contact us.
- Billing statements will show a neutral descriptor and will not reference OopXlab or any product categories, ensuring complete discretion.
4. Discreet Packaging
We value your privacy.
- All orders are shipped in plain, unmarked packaging.
- No product names or brand references (e.g., “sex toys” or “vibrators”) appear on the outer package.
5. Tracking Information
- Once your order is shipped, you will receive an email with a tracking number.
- You can track your package online until delivery is complete.
6. Customs, Duties & Taxes
- All international orders may be subject to customs duties, import taxes, or local handling fees.
- These charges are the buyer’s responsibility and are not included in the product price or shipping fee.
- OopXlab is not responsible for delays due to customs clearance.
- We declare orders in compliance with international shipping regulations. If you require specific invoice or declaration details (e.g., HS code or declared value), please contact us before shipment.
7. Failed Delivery & Incorrect Address
- Please ensure that your shipping address is complete and accurate.
- OopXlab is not responsible for failed deliveries due to incorrect or incomplete addresses provided by the customer.
- Reshipping fees may apply if an order is returned due to wrong address details.
- If the package is refused by the customer or not collected within the carrier’s holding period, the order will be returned to us. In such cases, reshipping fees and any associated costs will be deducted from your refund.
8. Contact Us
If you have any questions about shipping or need assistance tracking your order, please contact us:
Email: support@oopxlab.com
Telegram: https://t.me/oopxlab
WhatsApp:https://cutt.ly/ErXqDlzQ
Address:
No. 7043 Beihuan Avenue, Qinghai Building, 10th Floor, Room 1019-Y46,
Kangxin Community, Lianhua Subdistrict, Futian District,
Shenzhen, Guangdong, China