Last updated: September, 2025
Welcome to OopXlab. These Terms of Service (“Terms”) govern your use of our website [www.oopxlab.com] and the purchase of our products, including sex toys, vibrators, and related accessories. By accessing our site or making a purchase, you agree to these Terms.
1. Acceptance of Terms
By using our website or purchasing products, you agree to comply with these Terms, as well as the policies of any third-party service providers we use, such as payment processors and logistics partners. If you do not agree, please do not use our site.
2. Eligibility
- You must be at least 18 years old (or the age of majority in your jurisdiction) to access or purchase from OopXlab. By using this site, you confirm that you meet this requirement.
- You agree to provide accurate, complete, and up-to-date information when creating an account or placing an order.
3. Orders & Payments
- Prices are displayed in the currency shown at checkout and are subject to change without prior notice.
- We accept secure online payments through approved methods (e.g., credit/debit card, PayPal).
- Orders are subject to acceptance and availability. OopXlab reserves the right to cancel or refuse an order for reasons such as suspected fraud, incorrect payment details, or product unavailability.
- You are responsible for any bank fees, currency conversion costs, or international transaction charges.
4. Shipping & Delivery
- We ship worldwide with discreet packaging.
- Standard delivery time is approximately 14 business days; express options may vary. If local warehouses are available, delivery may take 2–5 business days.
- Customers are responsible for providing accurate shipping details. OopXlab is not responsible for failed deliveries due to incorrect or incomplete addresses.
- Customs duties or taxes are the responsibility of the buyer.
- Billing statements will display a neutral descriptor and will not reference OopXlab or product categories.
- OopXlab is not liable for delays or non-delivery caused by customs clearance, carrier issues, strikes, natural disasters, or other events beyond our reasonable control.
5. Returns & Refunds
- Please refer to our [Refund & Returns Policy] for full details.
- Opened or used sex toys and vibrators cannot be returned due to hygiene and safety reasons.
- Damaged or defective products must be reported within 7 days of delivery.
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- If a package is refused or unclaimed, reshipping fees and related costs will be deducted from any refund.
6. Use of Products
- All products are designed for adult use only.
- Customers are responsible for using products safely and following included instructions.
- You may not use OopXlab products for any unlawful, abusive, or unauthorized purpose.
- OopXlab is not liable for injuries, misuse, or damages resulting from improper use.
7. Limitation of Liability
To the maximum extent permitted by law:
- OopXlab shall not be liable for any indirect, incidental, or consequential damages arising from use of our website or products.
- In no event shall our total liability exceed the amount paid for the product giving rise to the claim.
8. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Hong Kong SAR. Any disputes shall be subject to the exclusive jurisdiction of the courts in Hong Kong.
9. Changes to Terms
We may update these Terms of Service from time to time. Updates will be posted on this page with the “Last updated” date. Continued use of our website after updates means you accept the revised terms.
10. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Email: support@oopxlab.com
Telegram: https://t.me/oopxlab
WhatsApp: https://cutt.ly/ErXqDlzQ
Address:
No. 7043 Beihuan Avenue, Qinghai Building, 10th Floor, Room 1019-Y46,
Kangxin Community, Lianhua Subdistrict, Futian District,
Shenzhen, Guangdong, China