Last updated: September, 2025
At OopXlab, your trust matters. While we ensure the highest quality in our products, we understand that questions may arise about refunds and returns. Please read our policy carefully.
1. General Policy
- Due to the intimate nature of our products, opened or used sex toys and vibrators cannot be returned for hygiene and safety reasons.
- Unopened, unused items may be eligible for return within 30 days of delivery.
- Refunds are issued to your original payment method within 5–10 business days after we receive and inspect the returned item.
2. Damaged or Defective Items
- If your product arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery.
- We will arrange a replacement or provide a full refund at no additional cost.
👉 Contact: support@oopxlab.com
3. Non-Returnable Items
The following items are non-refundable:
- Opened or used sex toys and vibrators
- Items marked as final sale
- Gift cards and promotional items
4. Return Process
- Contact our support team at support@oopxlab.com with your order number and reason for return.
- Our team will confirm eligibility and provide the return shipping address.
- Carefully repackage the item in discreet packaging.
- Once we receive and inspect the product, your refund will be processed within 5–10 business days.
5. Shipping Costs & Duties
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- For international orders, any customs duties or import taxes are the buyer’s responsibility.
6. Estimated Delivery Times (for replacements)
- Orders are typically delivered within 14 business days after processing.
- Delivery times may vary depending on region and customs clearance.
7. Your Privacy
All returns are handled with discreet packaging. Your privacy and personal information are fully protected throughout the process.
8. Contact Us
If you have questions about our Refund & Returns Policy, please reach out to us:
📩 Email: support@oopxlab.com
📞 Phone: +86-131-8301-5925
📍 Address:
No. 7043 Beihuan Avenue, Qinghai Building, 10th Floor, Room 1019-Y46,
Kangxin Community, Lianhua Subdistrict, Futian District,
Shenzhen, Guangdong, China